Frequently Asked Questions

Why are there so many foams and layers in the Innate Sleep System?

The different layers of the Innate Sleep System work in a synergistic way to promote the perfect blend of comfort and support to the human frame that cushions when needed and supports the natural curvatures of the spine when needed. This technology does not exist in any other sleep system.

Does the mattress contain toxins such as Boric Acid and Formaldehyde as other foam beds do?

All of our products are free of toxins, allergens and microbes. We use non-petroleum BioFlex foam products” whenever possible and ventilation eyelets offer a “green” and healthy sleep environment.

Does the mattress get hot when you lay on it like other memory foam beds and toppers?

Many visco-elastic memory foam products tend to retain the heat of the body and feel very hot during sleep. Our system has ventilation eyelets to keep the foams fresh and is covered by a combination of silk and bamboo that creates a barrier to heat and moisture.

What products and services come with the sleep system pricing listed?

The retail pricing includes the Innate Sleep mattress in your desired size, a full base support, delivery and set-up, a 15 year warranty, access to sleep ergonomics manual on the website and year round support. Sales tax is applied to Indiana sales only.

How long does it take to get the sleep system after ordering?

Although there typically is an inventory of sleep systems that are delivered on the day of purchase, our specialty delivery service varies across the country and may take as long as 30 days before you are enjoying the benefits of the Innate Sleep System.

Will the delivery and setup service take away the old mattress?

Most of the delivery companies will remove your old mattress for an additional fee payable to the delivery service.

Will the bed make impressions or sink like spring mattresses?

Not unlike a good pair of shoes, foams tend to break in with use. In the Innate Sleep System, this may result in slight depressions in the surface layer of the foams. This will not affect the function or comfort of the mattress, but is merely an expression of use. This effect is best avoided or reduced by rotating the mattress layer and attempting to sleep in all areas of the sleep system.

How often should the sleep system be rotated?

It is recommended that the mattress be rotated 180 degrees (head to toe) every 90 days.

Is there a recommended pillow that compliments the mattress?

Our Scandinavian Designs pillow is highly recommended to compliment the full orthopedic benefits of the Innate Sleep System. This pillow has similar foam material composition to the upper layers of the mattress which allow the head and neck to react similarly to the rest of the body.

Does the sleep system comply with federal fire retardant regulations?

Yes, the mattress portion is wrapped with a fire retardant cloth material rather than the toxic sprays that other manufacturers use.

How does this sleep system compare with other mattresses in similar price ranges?

This is the only sleep system that can offer the support that matches the healthy and natural curvatures of the spine and human frame by naturally adjusting to each individual’s needs utilizing the 7 layers of foams while decompressing the heavy and bony areas of the frame reducing neurovascular stress. Other mattresses may offer one of these benefits, but are unable to combine the two as there is a trade off between plush cushioning and firm support.

How does the sleep system help with back pain, neurovascular conditions and other spinal disorders?

The ability of the sleep system to conform and support the areas needed reduces spasmodic episodes that can lead to pain at night. The upper layers of visco elastic foam reduce compression to the nerves and blood vessels by conforming to the frame and evening weight bearing load.

What is the warranty on the sleep system and when does it apply?

The warranty on the Innate Sleep System is a limited 15 year guarantee against craftsmanship and material defect. The warranty is valid only with use of the supplied base support and in the event of return, must be in sanitary condition. Our manufacturing division will repair or replace any defects or imperfections.

Does the sleep system come with a base support (box spring)?

All Innate Sleep Systems come standard with a base support that must be used for the warranty to be valid.